Process Specialist - Finance Quality
Infosys
- Petaling Jaya, Selangor
- Permanent
- Full-time
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.Purpose of the Role :Implement the Quality management plan signed off for the engagement in consultation with respective Team lead or Quality specialists with the objective to ensure stability of process performance procedures and client commitments are met.Job Responsibilities:
- Processing of volumes and provide process improvement.
- Perform Finance Quality audits to measure accuracy identifying errors and closure of transaction in specified timelines.
- Decisive in RCA and in tracing responsibility
- Determine the follow up requirements and mode of follow up
- Identify and communicate opportunities for continuous process improvement
- Interact effectively with upstream and downstream teams discussing process updates and process gaps
- Must understand Business Impact of errors downstream
- Clear written & oral communication skills with internal customers.
- Manage escalations from different stakeholders to resolution and ensure smooth flow of communication with external and internal stakeholders.
- Dealing with external and internal queries in a professional, client-oriented manner.
- Process and follow-up on dispute case or open issues within SLA given.
- Degree in Finance or Account and Business Admin or any relevant studies
- 2 to 5 years in Finance or Accounting
- Good problem solving
- Good skills in Excel
- Fluent in English and able to communicate in Mandarin