Quality Assurance Executive (CS Support - Mandarin)
Selangor
RM 3,000-3,500 per month
Permanent
Full-time
1 month ago
Job Responsibility: Monitor and evaluate live and historical chats; report findings to management. Conduct training and coaching sessions to improve service quality. Assist in developing QA tools, standards, and SOPs. Track and follow up on quality issues; perform regular calibrations. Monitor communication platforms to ensure compliance and professionalism. Compile monthly customer feedback and complaint reports. Conduct customer satisfaction(CSAT) surveys Support additional tasks and projects assigned by management. Job Requirement: Possess at least Diploma/Advanced/Higher/Graduate Diploma in any field. Minimum 2 years' experience in QA/CS or relevant field. Required Language (s): English and Mandarin (written and spoken). Required Skill(s): Microsoft Office, Google Drive, Report writing. Excellent interpersonal, communication and presentation skills.