Outlet Supervisor (Traders Square)
- Cheras, Kuala Lumpur Selangor
- RM 5,000 per month
- Permanent
- Full-time
- Candidate must possess at least SPM certification.
- 3 years prior working experience responsible on F&B outlet management is required.
- Able to work as a team to achieve outlet target and ensure smooth outlet process.
- Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.
- Expected to work at highest standard at all times to ensure outlets product and service quality.
- Manage and to brew the beverage based out in-house recipe.
- Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.
- Forecast and set sales target with actions in place to meet sales target set.
- Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.
- Sourcing, hiring, and training of new outlets staff to meet outlet's staffing requirement.
- Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.
- Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
- Manage and monitor outlets costing, including raw material costing, staff costing, and other utilities cost and expenses, ensure outlet meet profitability target set.
- Ensure outlet operation guide is adhere to by outlet and staff at all time.
- Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
- Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.
- Required to participate in operational process, including preparation of beverages, handle cashier position and any other relevant task of outlets.
- Basic plus Allowance & Incentives up to RM 5,000 depending on candidate experience with additional Incentive provided
- Employee Benefit
- On-job Training & Development Provided
- Rapid Career Advancement based on candidate on-job performance
- Free CHAGEE Drinks
- EPF SOCSO
- Basic computer skillset and able to use software such as, Excel, Power Point and etc.
- Possess own transportation.
- Willing to travel.
Ricebowl