Individual Responsibilities: Approve claims within limits of approval in accordance with company policy and procedures. To attend to complaints by customers, adjusters, service providers, mediators, solicitors and other related parties. To review cases on annual bases or when required. To check claims for any suspicious/fraud claims and highlighting to the superiors and relevant units. To ensure the outstanding cases is within the set target. To handle and manage litigated cases. Engage in special projects when required, To attend complaints by higher authorities such as mediated cases/social media. Ensure claims are processed in accordance with company's claims service standard and BNM&aposs guidelines on claims settlement practice Key Shared Responsibilities: Maintains mutually beneficial, collaborative relationships with business partners/stakeholders with supply chain department (e.g. customers, suppliers, peers, agents, and other team members) Learn from management training or other forms of development with Talent Services team, by integrating them into an employees' working life and promoting a positive approach. SIU team in claims fraud detection. Participating to all trainings provided by the company and enforcing all the required values by the company. Education/Academic Qualifications: Minimum bachelor's degree and above Professional/Technical Qualifications & License: Preferable qualifications such as CII, DMII, AMII. 1-2 years' experience in General insurance Show more Show less