Key Account Manager (National/Enterprise Singapore Accounts)

ShopBack

Kuala Lumpur
Permanent
Full-time

29 days ago
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ABOUT USThe ShopBack Group is Asia-Pacific's leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets.ShopBack Malaysia, a key regional hub, offers a unique platform for career growth, innovation, and collaboration with regional opportunities across Finance, Operations, Creative Design, Marketing, and Sales.Join a team that values collaborative culture embracing diversity, creativity, and cross-cultural experiences and the opportunity to work with markets including Singapore, Australia, Hong Kong, Germany and more!As a Key Account Manager, you will be responsible for growing ShopBack's valued merchants, and delivering unrivaled value and service to them.The role is based in Malaysia, and will manage a portfolio of Singapore merchants.Responsibilities

Deliver key value proposition to merchants, driving demand for adoption of best practices
To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant's expectation and maximize performance
Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome
Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights
Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach

Requirements

Minimum 3+ years of experience in key account management, preferably with F&B, Fashion, Home & Lifestyle groups and chains
Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business
Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
Able to think out of the box in conceptualizing ideas for merchant acquisition and management - creativity and logical thinking would be key!
Must be comfortable with C-level negotiations and have relationships with top decision makers.

Perks- Candid and open culture - all the way to the top- On-the-job learning with structured training- Talented and driven teammates across the world- Transparent career progression paths and coaching support- Fun-filled activities and celebrations all year round- Competitive compensation and stock options- Hybrid working and work-from-anywhere benefit

ShopBack