We are currently seeking a high calibre professional to join our team in Malaysia as KYC Operations (Senior Specialist) . This role is required to operate with a strong commercial focus ensuring alignment to the Bank's business objectives while adhering to the Bank's control principles at all times. The Senior KYC Specialist is required to utilise knowledge and expertise to manage and execute KYC-related activities, including onboarding, customer outreach, periodic and event trigger reviews, and provide SME support to the rest of the production team to ensure cases are completed in line with regulatory standard and the Bank's KYC procedures. The successful candidate will join the KYC Operations team in Malaysia, reporting directly into the Operations Manager in Malaysia and KYC Operations lead in Singapore. Please contact Nabila Huda and email your CV directly in word format with Job ID: 15118 to Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful. [HIDDEN TEXT] Key responsibilities Core Responsibilities and Accountability Documentation Review Reach out to customers to obtain KYC information and documents, address any queries or clarifications raised by customers while maintaining a customer-oriented service attitude Review and ensure that all information and documents collected are good to satisfy regulatory requirements Screening Perform screening of customer names against lists, discount and mitigate screening hits for prospective and existing customers Conduct outreach to customers to obtain relevant information to address screening alerts Enhanced Due Diligence/Periodic Reviews/Event Driven Reviews Perform background checks and conduct interviews with customers Review and update KYC profiles for existing customers in accordance with the review schedule Conduct transaction reviews to identify any abnormalities that require further investigations Investigate and conduct trigger event reviews on existing customers, assess customer's business and perform AML risk assessment Transaction Monitoring Reach out to customers to obtain relevant information to address transaction monitoring alerts Evaluate the completeness of customer's response and clarify where required Others Provide ongoing SME guidance to support the production teams Update relevant MI timely and accurately to ensure that KPI can be reported quickly and efficiently Provide support for urgent requests, assist the team in completing ad-hoc projects Preparation of data to track Book of Work completion and MI reporting Leadership & Teamwork Advocate focus in customer experience at the heart of the team's operations Champion agile ways of working across the team Ability to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intent Build and maintain strong relationships with key stakeholders including AML, Risk, Business, Tech, Customer Service and Operations teams Role requirements Minimum 8+ years of KYC/AML experience working with Corporate Banking clients Fluent in Mandarin (spoken and written) - mandatory Client facing experience is preferred, AML certification is an added advantage Proficiency in the Singapore AML/CFT regulations and guidelines will be an added advantage Good communication skills, proficiency in English and Chinese (verbal and written means) Ability to organise and prioritize workload, deliver all commitments on time under minimal supervision An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers Entrepreneurial mindset - overcome challenges with creative thinking and innovative solutions Personal attributes High-energy and the ability to thrive in a fast-paced environment Strong relationship management and influencing skills, good interpersonal skills with proven ability to communicate effectively at all levels Client-obsessed, prioritizing customer experience and achieving service excellence Proactivity in developing ideas, continuously searching for improvements in achieving service efficiency and excellence Embrace continuous learning and development