IT Helpdesk Application Support Assistant
Visual Solutions (M) Sdn Bhd
- Bangsar South, Kuala Lumpur
- Permanent
- Full-time
- Basic knowledge in SQL is an added advantage.
- May require an associate degree in a related area. Fresh graduates are encouraged to apply
- Ability to Troubleshoot and Diagnose Problems
- Good Customer Service Skills
- Has knowledge of commonly used concepts, practices, and procedures within a particular field
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Ability to work both independently and as part of a team
- Flexibility - responsibilities may require occasional evening and weekend work
- Willing to have short term relocation for training purpose
- Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner.
- Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
- Follow up closely with customers to ensure full resolution of issues.
- Deployment of service releases, patches, requests and customizations.
- Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.
- Conduct application training for internal & external users' other duties as assigned.
- Medical and dental reimbursement
- Fixed hybrid work arrangement
- Annual Leave
- EPF / SOCSO / PCB
- Medical and Hospitalisation Leave
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
Maukerja