About the job OUTLETS CUSTOMER SERVICE HEADResponsibilities: To setup, lead and oversee the outlets Private Customer Channel; to develop, implement and monitor service standards, policies and procedures; to act as the key liaison between customers, outlet managers, and the central team for service related matters.
Diploma/Bachelors degree in Business Administration, Marketing, Communication or equivalent.
Minimum 3-5 years in customer service / sales management preferably in retail or F&B. Salary RM3K and above depending on the qualification and experience.
Experience in handling multi-branch or chain store customer service operations is an advantage.
Strong leadership and problem-solving skills.
Customer-oriented with excellent interpersonal skills.
Able to handle pressure and resolve conflicts calmly.
