Boutique Manager (Retail Luxury- Accessories)

• Lead the boutique team to provide exceptional customer service and meet sales targets.
• Manage staff, sales, and operations to maintain high standards and deliver a luxury experience.

• Collaborate with the Area Manager on annual strategies, objectives, and the implementation of sales targets, KPIs, and action plans.
• Develop partnerships with concierges and intermediaries while applying provided Retail guidelines.
• Conduct regular market share bench marking and generate monthly reports.
• Act as an Ambassador both inside and outside the store, delivering the highest level of service to customers.
• Professionally handle customer service and client issues, implementing an effective data capture and follow-up system.
• Conduct regular checks with the team during daily briefings.
• Manage store staff and security guards, conducting daily briefings and "one-to-one" meetings with sales staff.
• Evaluate, set objectives, and propose staff evolution plans in terms of benefits, bonus, and career development.
• Delegate operational activities, establish clear responsibilities, and implement commercial actions.
• Transmit documents to the Area Manager for commission calculations.
• Implement guidelines for compliance with sales, financial, and security procedures.
• Ensure full implementation of the store checklist, including merchandising and catering.
• Analyse Mystery shopping feedback and set up corrective action plans.
• Organise CRM activities and manage events to enhance market presence.
• Control the quality of the database, handle relationships and commissions with intermediaries and third parties.
• Control store expenses, ensure accurate daily traffic counting, and maintain the store appropriately.

• At least 5 years of working experience as a Store Manager in a luxury retail environment, preferably in the jewellery industry.
• Strong understanding of luxury goods and the ability to represent the brand effectively.
• Excellent leadership and communication skills.
• Proven track record of achieving and exceeding sales targets.
• Knowledge of inventory management and retail operations.
• Ability to work in a fast-paced and dynamic environment.

Michael Page