Customer Service Representative
- Pekan, Pahang Batu 9 Cheras, Selangor
- Permanent
- Full-time
- Minimum SPM / Diploma
- At least 1-2 years of experience in customer service, call centre, sales support, or related role (fresh graduates are welcome with strong communication skills)
- Experience in FMCG, health supplements, or e-commerce environment is an added advantage
- Good communication skills in Bahasa Malaysia and English (Mandarin/Tamil is an advantage)
- Strong customer-handling skills: patient, empathetic, and solution-oriented
- Able to explain product information (benefits, usage, precautions) clearly and confidently
- Basic sales and upselling skills (able to suggest products and promotions naturally)
- Computer literate - able to use WhatsApp Business, email, CRM systems, and Microsoft Office
- Good multitasking and time management in handling multiple customer queries
- Customer-focused with a positive and professional attitude
- Energetic, proactive, and willing to learn about health & wellness products
- Able to work independently and as part of a team
- Handle customer questions through WhatsApp, calls, emails, and social media regarding product benefits, usage, and promotions.
- Explain product information clearly (ingredients, health benefits, directions of use, precautions).
- Assist with order status, delivery updates, and return/exchange requests.
- Listen to customer complaints (late delivery, damaged products, taste/quality concerns) and resolve politely
- Provide general advice on product consumption (recommended serving times, mixing instructions).
- Handle refund/return requests according to company policy.
- Ensure billing details are correct and transactions are recorded properly.
- Keep track of daily inquiries, sales, complaints, and resolutions.
- Submit reports on customer satisfaction and common issues.
- Suggest improvements in service or processes.
- Annual Leave
- Walking Distance to MRT Taman Suntex
- Career Growth
- Friendly & Supportive Team Environment
- Work-Life Balance
- Staff Purchase Discount
- Overtime Pay
- EPF / SOCSO / PCB
Maukerja