Customer Service Executive

Gratitude india

Kuala Lumpur
RM 25,200 per year
Permanent
Full-time

13 days ago

GRATITUDE INDIA”, Established In 2004, Is An ISO 9001:2008 Certified Company, Which Follows A Centre Right Ideology That Candidates Are Superior Then The Clients. This Is In Stark Contrast To The Left Wing Ideology Of All Consultancies Who Boast About Their Relationship With The Clients And They Believe Their Success Is Only And Only Because Of Their Clients. We Have A Contrary View But At The Same Time We Also Value Our Clients Only After Ensuring The Candidate Is Happy. This Makes Us A Centre Right Wing ConsultancyWith The Operations Of The Company Handled By Industry Professionals, We As A Team Are Able To Successfully Cater To The Recruitment And Staffing Requirements Of BPO/ Ecommerce Sector From Onshore To Offshore Locations. Over The Period, Though Gratitude Has Earned The Wrath Of Some Corrupt Hr's Due To Our Ideology We Have Received Considerable Support Of Our Candidates Which Has Made Gratitude Grow In Several LocationsThe RoleHandle all social media interactions including:

Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
Engaging customer on our social media properties (contests, content, etc) to drive positive feedback
Social media monitoring around brand sentiment and reputation
Moderate the content and engage the members on our community forum.
Pick up trending issues and report them expeditiously to the team leader.
Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.
Help with ad-hoc projects and tasks (social media & customer care related)
Edit, proofread, and distribute content in a multi-channel environment

Ideal Profile

You have at least 1 year experience within a Customer Service or Sales Operations / Sales Support role, ideally within the Consulting, IT Services and Other Services industry.
You have working knowledge of communication and typing
You are a strong networker & relationship builder
Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.
Capable of handling 2 to 3 concurrent chat when doing support.
Understanding of Social Media Marketing is a plus point.
Ability to work independently and with initiative.
Excellent English comprehension and writing skills (SPM or SPTM with at least B grade or Diploma) with at least 2-3 years of experience in customer service in the telecommunications industry preferred.
Ability to work rotating shifts.
Proficient in Bahasa and English languages.

What's on Offer?

Flexible working options
Leadership Role
Attractive Salary & Benefits

Gratitude india

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