Customer Speaker - Japanese, Working from Home

Career International

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 3 months ago
  • Apply easily
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

- Candidates who based in Japan, remote working & candidates who in Malaysia, can join December

- Sent CV: lingges.subramanian@careerfos.com

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