MIS/IT Support Executive
- Johor Bahru, Johor
- Permanent
- Full-time
● Provide first level troubleshooting of devices, maintenance of laptops and tablets
● Installation and configuration of operating systems and software for users
● Assist users on operating system, email, hardware and software related issues
● Deployment of PC, notebook and printers as requested by users
● Assist in troubleshooting network and wireless connectivity issues
● Respond to incidents in a timely manner, investigate and provide temporary or permanent solutions of escalated incidents.
● Monitor Service Level Agreement and provide regular reporting in a timely manner to relevant parties.
● Coordinate with 3rd party or equipment vendors to resolve problems
● Other ad hoc duties assignedExperience Needed
● Bachelor Degree in Computer Science or equivalent for fresh graduates without working experience. Professional Certificate, Diploma in Computer Study/ Information Technology or equivalent for candidate with 5 years or more relevant working experience.
● Ability in Window Server, File & Print Server, Networking, Hardware, familiar with window application
● Preferably with minimum 2 years working experience in manufacturing industry
● Fast learner, independent, quick response, good in planning, analytical and problem solving skills