Customer Engineer, Power
- Malaysia
- Permanent
- Full-time
- To carry out maintenance, start-up, testing, commissioning, troubleshooting, repairing, power quality analysis and retrofitting of AC power systems.
- To assist in the cost evaluation required for “time & material” repair quotation.
- To assist the Operation Manager-Power to carry out the company's commitment and promise delivery of service level to the customers.
- Assist the Operation Manager-Power to carry out the company's commitment and promise delivery of service level to the customer.
- To provide technical support and assistance in the cost evaluation for “time & material” repair quotation.
- To assist in the cost evaluation required for “time & material” repair quotation.
- Exercise a professional and customer-oriented approach with a service level reflecting Vertiv as a company of world class quality
- Participate and contribute to the training, supervision, motivation and development of the Customer Engineers for continual improvement and optimized performance.
- Keeping up to date the knowledge and application of company products/services.
- Continually developing and improving himself as a service professional by self analysis, reading, benchmarking against the best in the industry and practicing.
- Fresh graduates with a University or College Degree in the relevant field OR Minimum 3 years experience in Service field with minimum Diploma level.
- Computer literacy.
- Good communication skills both towards customers and internally.
- Analytical, reliable, hardworking, strong commitment to excellence.
- Customer orientated team player and self motivated, creative, analytic and innovative.
- Good leadership to coach and guide technicians.
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development