Assistant Operations Manager

• Coordinates the warehouse operations and requirements by the 3PL.
• Performs quarterly audits of the third-party warehouse operator to ensure compliance with the standard warehousing policies and procedures as defined in the service agreement.
• Manage inventory storage, handling, and product security in compliance with Global Policies
• Monitors inventory level of warehouse consumable items and triggers replenishment
• Directly handle warehouse operations issues in coordination and ensure customer satisfaction at all times.
• Ensure compliance with work safety and good warehousing and distribution practices.

• Manage the order fulfillment operations, ensures all salesforce and customer orders are served and delivered timely.
• Coordinates order fulfillment and ensures correct item and quantity are picked and packed by the 3PL provider.
• Handles customer complaint/concern on order deliveries and work with service partners for immediate resolution/prevention.
• Collaborate with other teams/department to integrate logistics processes and timing with company/department requirement and processes.
• Drive improvement in service levels and inform the immediate manager of any performance, service or cost issues.
• Work with immediate manager to implement new strategies and initiative to improve service delivery.
• Monitors arrival of shipment from Dallas and other vendors, coordinate shipping schedule (ETD/ETA) and provides the accredited Customs Broker with copies of the shipping documents prior arrival.
• Prepares, secure the required documents for government clearance.
• Review the duties and taxes for import shipments and coordinate payment process.
• Manage performance of customs broker aligned with defined process lead time. Notify the third-party warehouse of the delivery and share ASN (advance shipping notice).
• Manage shipment delivery tracking and distribution of rewards/incentives to sales force Work with Sales Team on allocation and mode of distribution.
• Manage performance and cost of 3PL and courier service providers.
• Recommend improvement in existing work processes and collaborate with other markets for operations best practices.

• Monitors inventory level of warehouse consumable items and coordinate order for for replenishment.
• Ensure compliance to daily Cycle Count activity and Annual inventory count across all locations (third party and BC's).
• Drive recounts and validation of variances, initiate measures in coordination with supervisor to correct inventory variance issues.
• Ensures achievement of Inventory Records Accuracy (IRA) target of the company.

• Review, validate and processes monthly billings of couriers, 3rd party warehouse operator, truckers and other vendors before endorsing to superior for approval.
• Facilitate the renewal permits/licenses:

• Certificate of Accreditation as Importer (Customs Office)
• Certificate of Registration as Importer (Customs Office)
• Prepares the following reports:

• Shipment Status Report - weekly
• KPI Achievement Report- monthly

• Education: Bachelor Degree in Logistics/Transportation / Inventory Management/ Supply Chain Management / Business Administration, or equivalent courses.
• Minimum 5 years previous experience in similar capacity in FMCG or Personal Care, Health, ECommerce. Distribution,
• Highly Proficient in the use of Microsoft Office, JDE or SAP other ERP

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