Company Description ALMA Technology Sdn. Bhd. is a leading wholesale distributor of CCTV and ICT networking products in Malaysia. We cater to the needs of project businesses, system integrators, and ELV installers, offering products from renowned brands such as UNIVIEW, DAHUA, IMOU, RUIJIE, REYEE, IP-COM, and Tenda. Our strong reputation is built on delivering high-quality products and exceptional service, with tailored solutions designed specifically for small and medium-sized enterprises (SMEs). Our slogan, "Beyond Security and Technology," reflects our commitment to fostering transformative changes in our clients' businesses through comprehensive training programs and expert services. Role Description This is a full-time on-site role for a Customer Service Supervisor located in Puchong. The Customer Service Supervisor will be responsible for overseeing daily customer service operations, managing customer support staff, ensuring customer satisfaction, and addressing any escalated issues. The role involves ensuring the efficient and effective delivery of customer service, developing and implementing customer service policies, and liaising with other departments to meet customer needs. Qualifications Supervisory Skills, Customer Service Management skills Customer Satisfaction, Customer Support, and Customer Service skills Excellent communication and interpersonal skills Strong problem-solving and conflict resolution abilities Experience working in the technology or security industry is a plus Bachelor&aposs degree in Business Administration, Management, or related field Show more Show less