Customer Service Representative-Normal Working Hour
Kuala Lumpur
Permanent
Full-time
8 days ago
Client: Banking/ Insurance/ Finance/Investment industry Location: TRX area-walking distance to MRT TRX Working hour/day: Mon-Fri, 830am-530pm Remunerations: RM2,800- RM3,500 + language allowances (for mandarin speaker) Job Scope: The essential duties and responsibilities for the incumbent are as per below Deliver world class customer service via telephone Provide a polite, professional and accurate response Manager customer&aposs expectations and display ownership for customer&aposs requests Liaise with appropriate departments to resolve issues brought up by customers Keep up to date on new or enhanced products / services in order to maintain a high level of quality service to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate Undertake any other works and duties allocated by management as and when required Requirements: Fluent in English. Able to speak in Mandarin will added as advantages (allowances given) Diploma holder and above. Consider SPM holder with relevant experiences Comfortable working in call centre setting . Show more Show less