Creative Services Manager

• Manage client communication and relationships, acting as the main point of contact for creative and content projects.

• Oversee the planning and delivery of multi-channel content, including websites, blog articles, videos, social media, and branded visuals.s
• Collaborate with strategists, designers, and writers to develop and present creative concepts and campaign ideas.
• Translate client briefs into clear project plans, ensuring alignment with brand tone, business goals, and audience needs.
• Coordinate cross-functional teams, including designers, copywriters, editors, developers, and strategists, to deliver seamless execution.
• Develop and manage timelines, allocate resources, and track project milestones to ensure deadlines and budgets are met.
• Review and quality-check deliverables to uphold creative standards, consistency, and compliance with brand guidelines.
• Track and analyse content performance metrics and provide recommendations for ongoing improvements.
• Identify opportunities to enhance creative output or expand campaign scope in partnership with account or strategy leads.
• Stay current with creative trends, content formats, and tools to inform client recommendations and internal processes.

• Experience in creative services, project management, content strategy, or digital marketing, ideally within an agency or content-focused team.
• Strong background managing a wide range of creative deliverables across formats and platforms.
• Excellent organisational and project management skills, with the ability to prioritise multiple projects at once.
• Strong interpersonal and communication skills, with confidence managing both clients and internal teams.
• Understanding of brand strategy, content planning, and creative workflows.
• High attention to detail with experience in quality assurance, editing, and final delivery of creative work.
• Comfortable using project management and collaboration tools (e.g., Asana, Trello, Google Workspace).
• Familiarity with performance metrics and reporting tools (e.g., Google Analytics, SEO tools) is a plus.
• Able to work effectively in a remote, fast-paced, and cross-functional environment.

Digital