F&B Reservations Agent

Four Seasons Hotels

Kuala Lumpur
Permanent
Full-time

2 months ago

The Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.About Four Seasons Hotel Kuala LumpurFour Seasons Hotel and Residences is located at the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.About Four SeasonsFounded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 105 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.F&B RESERVATIONS AGENTFour Seasons Hotel Kuala Lumpur is looking for a F&B Reservations Agent. The F&B Reservations Agent is responsible to respond to communications from guests and referral networks concerning reservations arriving by mail, telephone, or through different reservation platforms. Creates and maintains reservation records-usually by date of arrival and outlets, prepares confirmation of a reservation and promptly processing any cancellation and modification of dining reservations. Involved as well in helping in the operation if required.RESPONSIBILITIES/TASKS:

Able to handle all telephone or email inquiries and ensure all information could be delivered timely and correctly.
Processes reservations by mail, telephone, or via different reservation platforms in a timely manner.
Knows the restaurants’ occupancy status and all promotions.
Responsible to sell the restaurant as a dining option and providing information to prospective guests while exploring areas to maximize sales from the incoming calls and coordinate details of each reservation to enhance overall guest experience.
Create and maintain reservation records by date of arrival and outlets. Communicate the reservation information and key notes to respective outlets. In regards to any cancellation or modifications, required to promptly relay information to respective outlets.
Required to process any advance deposits if required.
Call to confirm and clear waitlisted reservations if there is any especially big groups.
Get information about areas of interest to target more clients in particular seasons. Aware of all reservation procedures.
Maintain a good relationship with the other department and provide all necessary assistance when required.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognizes regular guests by name and utilizes the guest’s name consistently.
Has the ability to provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
Handles guest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
Supports the Food and Beverage operation, including working in restaurants in weekend if necessary. Responsible to take care of the Festive Desk.
Ensure high standards of personal presentation & grooming.
Comply with Four Seasons Work Rules & Standards of Conduct as set forth in EmPact.
Works harmoniously and professionally with co-workers and supervisors.
Candidates must speak read and write Bahasa Malaysia as well and speak Fluent English. Must have the right to work in Malaysia.

Visa sponsorship is not available for the role. Only successful candidates will be contacted.Join Our TeamJoin a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.What to expect: You will……Be a champion of the Golden Rule: Do unto others as you would have them do unto youBe part of a cohesive team with opportunities to learn, grow and developHave the opportunity to engage in diverse and challenging workDerive a sense of pride in work well done

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