Company Description SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 99,600 employees, SGS operates a network of over 2,600 offices and laboratories around the world. Job Description Ensure effective implementation and maintenance of MS ISO/IEC 17025:2017,SAMM Policy as well as Natural Resources Group Quality Systems in all laboratories. Support his/her manager in handling daily operational and provide technical and management supervision laboratory staff operations to ensure the timeliness and accuracy of tests. Ensure that the operations are performed in accordance to the approved procedure or standard/method. To work and coordinate with his/her superior for resolve operational inquiries and ensure all root cause of non-conformities or customer-complaints are investigated and identified with appropriate corrective actions. Keep updated on industry & SGS best practices with regards to the use of appropriate analytical methods for the commodities serviced. Support Business Leaders to set up new operations within the given timeframe and work closely with the group leaders in local and Global to ensure efficient operations. Review laboratory operations plans and procedures to redress adverse variances in activity and maximize productivity and efficiency. Ensure the participation and excellence in Proficiency Test and Round-Robin program of designated laboratory operation. Coach, mentor and develop laboratory staff; identify the training needs relevant for technical skills improvement. Ensure all Analytical equipment in the operation are calibrated as needed and maintained. Ensure that all Health, Safety and Environment (HSE) / Operational Integrity requirements are met. Adhere and operate to the highest standards of ethics, in accordance with the SGS Code of Integrity and local HR policies. Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements. Perform any other responsibilities as assigned by your reporting manager and/or Senior Management Qualifications Degree in Chemistry, Chemical Science or equivalent. Minimum 10 years' laboratory experience, with min 5 years at the leadership level in managing and leading laboratory operations. Proficient in ISO/IEC 17025:2017 requirements. Knowledge in using computer/MS Office is a pre-requisite and exposure to LIMS is an added advantage.
