Assistant Retail Manager LUXE

L'Oréal

  • Petaling Jaya, Selangor
  • Permanent
  • Full-time
  • 1 month ago
Who is L'Oréal?L'Oréal is the world's largest and most profitable beauty company. Present in over 150 countries, L'Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than 36 international, diverse and complementary brands including L'Oréal Paris, Garnier, Maybelline New York, Nyx Professional Makeup, IT Cosmetics, Lancôme, Kiehl's, Urban Decay, Shu Uemura, Giorgio Armani, Yves Saint Laurent Beauté, Ralph Lauren, Diesel, Biotherm, Clarisonic, Kérastase, L'Oréal Professionnel, Matrix, Vichy, and La Roche-Posay.For more than a century, L'Oréal has devoted itself solely to one business: beauty. The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial Spirit, Open-mindedness, Quest for Excellence and Responsibility.The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.When beauty and tech collide, the impossible can happen!In our journey, we are looking for talented individuals who can lead us on this mission.Would you like to be a part of the adventure?Why join us?Being the world's #1 beauty company, L'Oréal empowers its people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.We define success as making a positive, conscious impact. At L'Oréal, you will be encouraged to think and act beyond your job. We push boundaries and move fast globally to stay ahead of the game. Your job will be your own innovation playground. We encourage different points of view. What sets you apart is what makes you great. You will always have the space to question, express, agree and disagree. We unleash everyone's potential. Here, learning opportunities are endless. You will build your own unique path. We believe in the impact of great mentors. You will be inspired by people you won't ever want to forget.What will you do?Reporting to the Market Director, the Assistant Retail Manager will play a key role in driving the implementation and execution of end-to-end customer experience, be it via the Beauty Advisors or beauty tech. To implement commercial strategy and align commercial priorities within the assigned brand. Monitor customer experience and ensure high level of service excellence across all brands through measurable tools.You are expected to manage the following:
  • Drive Sustainable Financial Results:
  • Drive to improve turnover, profitability, client experience as well as financial optimization.
  • Advises L'Oréal Luxe Division Singapore Lead & Brand Manager on distribution strategy and maintain strategic retailer relationship.
  • Works closely with Marketing, Trade Marketing, PR, digital, to define the best 360º strategy for each channel.
  • Negotiates in collaboration with Key Account Manager with retailer to maximize business opportunities.
  • Ensure an efficient retail organization model - Manage and Monitor Beauty Advisor Productivity.
  • A Great Place to Work:
  • Being a strong, value-driven leader that inspires, develops, and challenges the team to achieve excellent results.
  • Oversee retail Beauty Advisor population on recruiting, on-boarding, and retention plans.
  • Coach, motivate and develop counter/store managers. Take corrective measures to strengthen their performances.
  • Supervise and support Beauty Advisor training and development.
  • Oversees retail population maximizing empowerment and enablement.
  • Define and implement omnichannel compensation and rewards schemes in line with brand(s)' strategy.
  • Team Leadership & Development:
  • Lead, motivate, develop, and coach Regional Business Managers/Area Managers.
  • Empower and enable the retail field team to achieve peak performance.
  • Monitor and manage Beauty Advisor and store manager turnover rates.
Who are we looking for?
  • At least 5 to 7 years of retail operations store management experience within the retail industry (fashion, lifestyle, beverages & etc.). Prior client managing and retail leadership experience would be an added advantage.
  • Demonstrated ability to lead, motivate, and develop a high-performing team.
  • Experience with performance management and employee development.
  • Proven ability to achieve sales targets and drive business growth.
  • Strong understanding of retail KPIs and metrics.
  • Experience with inventory management and stock control.
  • Ability to build and maintain strong customer relationships.
  • Commitment to providing a premium customer experience.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and ability to build rapport with team members and customers.
  • Ability to multitask and prioritize effectively.
  • Strong organizational and time management skills
L'Oréal Competencies
  • Innovator
  • Strategist
  • People Developer
  • Integrator
  • Entrepreneur
L'Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L'Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual's race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.

L'Oréal