T&T Consultant - Human Capital as a Service / Operate - MY

Deloitte

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 2 months ago
Are you ready to unleash your potential?At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.We believe we have a responsibility to be a force for good, and is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.Ready to unleash your potential with us? Join the winning team now!Work you'll do:We strive to provide excellent support delivery services to our Clients in the SEA region. Our aim is to help our clients overcome these challenges to improve HC services performance and achieve better business results.We provide a flexible structure that enables businesses to fine tune application management services as well delivering HC capability as a service to enable their business objectives. We want vibrant, creative, flexible and driven team members to help us build and grow our KL Center together. Let's work hand in hand to be recognized as a Trustworthy Partner in Human Capital as a Service in the South East Asia region!Key Responsibilities:Application Support:
  • Respond to and resolve technical inquiries and issues related to the HC platform.
  • Managing internal and external stakeholder communications
  • Diagnose and troubleshoot problems, providing timely solutions.
  • Maintain and update relevant documentation and knowledge bases.
  • Assist in the implementation of system upgrades, patches, and updates.
  • Monitor system performance and identify potential issues.
  • Contribute to process improvement initiatives to enhance platform efficiency.
Problem Solving:
  • Analyze complex problems and develop effective solutions.
  • Collaborate with cross-functional teams to resolve issues and implement enhancements.
  • Responsible for escalation Management on aging tickets or any issues arises
Learning and Development:
  • Continuously expand your knowledge of SuccessFactors and related technologies.
  • Stay updated on industry trends and best practices
Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Consultants across our Firm are expected to:
  • Demonstrate a strong commitment to personal learning and development.
  • Understand how our daily work contributes to the priorities of the team and business.
  • Understand the set expectations and demonstrate accountability in keeping personal performance on track.
  • Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
  • Demonstrate an appreciation for working with others.
  • Understand what is fundamental to Deloitte's success as a business.
  • Demonstrate integrity and an awareness of strengths, differences, and personal impact.
  • Develop their understanding of Deloitte and offer a fresh perspective.
Requirements:
  • Minimum 3 years of vast experience on challenging support delivery experience on Human Capital systems preferably in Workday HCM or SuccessFactors
  • Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business
  • The willingness to work based on clients' business workdays and office hours and on rotation basis to support any critical or high request after client's business office hours.
  • Good spoken English and an added advantage if other languages are known
  • Good analytical thinking and ability to engage stakeholders
  • Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
  • Pro-active and willing to own task assigned
Due to volume of applications, we regret that only shortlisted candidates will be notified.Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.#LI-CPRequisition ID: 108899In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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