HR Specialist, Health

Edwards Lifesciences

  • Kuala Lumpur
  • Permanent
  • Full-time
  • Just now
Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver solutions to attract and retain talent. Your work will enable our teams to thrive as they help patients live healthier and more productive lives.We have a newly created role to support the health of employees across the Asia Pacific region by providing crisis case management (during natural disasters, infectious disease outbreaks, and other emergency events) as well as by creating health communications, health promotion events, etc. as directed by key stakeholders such as employee resource groups and county HR.How you will make an impact:
  • Provide recommendations and insights to the Team Leader to continuously improve knowledge base and case management content. During health emergencies (e.g. pandemic waves, hurricanes, wildfires, floods, etc.), time in this job function may increase. Other job functions may be put on hold during such emergencies.
  • Create end-to-end risk-related process documentation, procedures, work instructions, and maintain the Knowledge Base and Case Management content to resolve related inquiries. Identify continuous improvement processes (e.g., to reduce inquiry volume, reduce task execution turnaround time).
  • Monitor health-related news to help prepare employee populations for upcoming health threats.
  • Develop and analyze data to create health communications, (i.e. data on reach, employee engagement, etc.); create reports as needed. Communicate findings with stakeholders.
  • Plan and implement health promotion events, workshops, and outreach activities as directed by manager and other stakeholders. Keep up to date on health trends, share new knowledge with team and apply knowledge on the job.
  • Other Incidental duties as directed by leadership.
What you will need (Required):
  • Bachelor's Degree with minimum of 3 years of working experience in Human Resources, health and safety, or healthcare setting with relevant experience in managing HR and/or health related processes for the assigned function.
  • Master's Degree or equivalent in Public Health.
  • Able to read, comprehend, write, and speak English - with additional knowledge of Mandarin or other major Asian languages, highly regarded
  • Experience with interacting and supporting all levels of management & relevant experience in multiple HRS pillars.
  • Experience managing HR system data and processes.
What else we look for (Preferred):
  • Experience and understanding of HR enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)
  • Results-oriented mindset (high sense of urgency, determination, tenacity, etc.).
  • Professional, high energy, engaging personality that comes across over the telephone.
  • Substantial knowledge of standard business practices and professionalism in a customer service environment are essential.
  • Substantial specialized knowledge, skills, and experience in multiple HR pillars.
  • Possess a sense of urgency in solving customer requests to ensure timely resolution.
  • Understanding of HR enabling technologies and how they work within a customer service business environment.
  • General understanding of employment legislation and compliance for the relevant jurisdiction.
  • Support consistency and common standards and leading and driving local continuous improvement and cost efficiencies.
  • Ability to leverage a variety of technology to support inquiry resolution (i.e., ServiceNow’s Case Management and Knowledge Base modules), including capture, track, and follow up on information.
  • Ability to use and execute business processes in Workday.
  • Ability to effectively utilize HR technology, resource material, websites, and software to provide effective information on human resources processes and procedures.
  • Ability to use appropriate judgment in involving the next level (escalation) or other resources in decision making or processing.
  • Adaptability and creativity in problem solving.
  • Excellent verbal and written communication skills, fluent in English and any additional required language (both written and spoken).
  • Ability to partner with and build relationships across all levels of the organization.
  • Ability to manage stressful situations and conflicting priorities, both in support of the HR team and their customers, or employees or people leaders.
  • Strong attention to detail and high work standards in support of seamless execution.
  • Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control.

Edwards Lifesciences