Officer, Customer Service (ELM)

RequirementsJob Purpose

To provide customer service work for the unit assigned.
Performs customer services related works and office support activities. Duties includes handing over of keys process, answering phone calls, updating data in Salesforce system and manage filing system.
TNB Syabas Transfer names (Individual units).
Payment process for TNB Syabas & IWK bills (Street light, guard post, gerai & etc).
Refund deposit for TNB Syabas account (old ac and revoke case).
To process documentation for new meter registration for late buyer or cancel unit.
Assist on admin’s works.

Job Responsibilities

To prepare purchaser’s individual file prior to handing over of keys.
To answer phone calls at TCS office and to attend to complaints by purchasers/walk-ins and phone calls.
To arrange for purchaser’s appointment for the handing over of keys.
Prepare and arrange Hand Over Kit.
To carry out handing over of keys process.
To create handing over case in Salesforce system and to update/close the case.
To liaise and coordinate with the purchasers, Technical Supervisor, Inspector of Works and Contractor’s representative and also inter-departmental with regards handing over of keys, complaints and renovation works.
To manage and update data in Salesforce system with regards to handing over of keys and complaints matters.
To reply to purchasers’ email and to prepare draft of outgoing correspondence to customer for superior’s review.
To manage purchaser’s individual file.
To prepare memo to finance for cheque requisition (Transfer names).
Email all TNB Syabas monthly bills to finance for payment.
To updates payment to TNB once payment voucher is received from finance.
To prepare TNB and Syabas termination form for refund purpose.
To TNB and Syabas when needed for transfer name of bills & new meter registration.
Other works related to customer service as and when instructed by superior.

Education/ Professional Qualification

Professional Experience