Expert Specialist – Global Learning Operations
Eli Lilly
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Supporting global business partners with L&D data management through multiple communication channels and case management processes.
- Processing Learning inquiries and transactions to a high quality and service standard in accordance with global L&D standard operating procedures and standards.
- Prioritising and managing case workload to achieve service levels and quality targets
- Answer complex questions, escalate those cases that are outside standard guidance and need further support through resolution processes
- Following detailed procedures to support processing compliance, working through solutions to deviations across multiple teams and business partners.
- Analyse requests in detail to understand the impact on downstream processes and system impacts across multiple countries.
- Information and knowledge sharing of ideas and opportunities to guide continuous learning and improvements.
- Complying with global guidelines and standards.
- Adapting flexibly to operating hours and team needs within a hybrid working environment
- 2+ years’ experience desirable supporting in fast paced customer service, administration, or operations environment.
- Prior experience working in support or shared services is advantageous
- Ability to work on multiple computer systems and an ability to navigate data entry systems or other relevant applications
- Strong oral and written communication skills
- Strong flexibility and adaptability
- Ability to prioritize large workloads efficiently
- Strong data management and attention to detail
- Bilingual/Multilingual
- Willing to work flexibility to support across multiple countries with rotating shifts across global operating hours with some occasional bank holiday cover
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