Customer Experience Specialist (Mandarin and Cantonese)

Agoda

  • Kuala Lumpur
  • RM 4,350 per month
  • Permanent
  • Full-time
  • 29 days ago
Agoda International (Malaysia) Hiring! Hybrid Customer Experience Specialist (Mandarin and Cantonese) in Kuala Lumpur, Earn up to MYR 4,350 - Ricebowle.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-7d439d05>Customer Experience Specialist (Mandarin and Cantonese)ReportFollowMYR3,750 - MYR4,350 Per Month,Be an early applicant!Be an early applicant!SaveApplyRequirementsWorkplace option: Hybrid (after 3 months). You will work from the office 1 out of every 8 weeks and have the flexibility to work from home for the other 7 weeks.Office Location: The Exchange 106 (TRX)Work type: Full-timeWhat We're Looking For:
  • We are looking for individuals that have an excellent command of spoken and written English and Mandarin.
  • Cantonese speaking is an added advantage.
  • Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused personality traits are preferred.
  • Strong customer service skills including attentiveness, empathy, patience, consistency, persuasion, immaculate telephone manners, and communication skills.
  • Possess analytical thinking and high problem-solving skills.
  • Able to tolerate stress and work under a pressured environment.
  • Willing to work in shift rotations (am/pm/midnight shifts) to ensure we maintain 24/7 service levels.
  • Able to work on public holidays and weekends.
  • Required to have own transportation arrangement because we operate 24 hours.
Preferred Experience:
  • Customer service or contact center experience is a bonus.
ResponsibilitiesYour Role:
  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
  • You will be required to support a combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.
  • Professionally handle a high volume of inquiries from clients and customers across regions such as Hong Kong, Taiwan, and China.
  • You will be accountable for meeting individual Key Performance Indicators (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements and communicate them to Team Leaders and/or Manager.
  • Perform office-based administrative duties whenever required.
  • Must demonstrate a high degree of integrity and confidentiality.
  • Maintain confidentiality of customer information at all times.
Internal:
  • Take ownership of issues and concerns of customers, including operational issues, pricing, and invoice queries.
Benefits
  • Workplace option: Hybrid (after 3 months).
  • You will work from the office 1 out of every 8 weeks
  • Have the flexibility to work from home for the other 7 weeks.
  • EPF SOCSO
SkillsCustomer Service Mandarin Language ProficiencyImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

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