Job Responsibility Provide excellent customer service to the customers. Attend to inquiries or feedback from the customers. Adhere with the Company Standard Operating Procedures. Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the caf business. Overseeing the staff for the smooth running of the caf . Training new employees as per their abilities and skills. Maintaining a strong relationship with suppliers and vendors. Inspecting the food and beverage stock level and restock them in a timely manner. Conducting inspections of the cafe and ensuring proper hygiene is maintained. Resolving customer complaints in a professional manner. Ensuring customer satisfaction with all the services provided to them. Preparing daily reports and presenting them to the higher management. Monitoring inventory and ensuring that all food supplies and other Cafe essentials are adequately stocked. Job Requirements Diploma in Hospitality Management, or a related field. Preferable 2 years working experience in related industry. (Hotel / Caf /Food industry) Proficiency in Microsoft Word & excel or similar software. Required language(s): Bahasa Malaysia and English. Able to work in a team and hardworking. Able to work independently with minimum supervision. Extensive experience in demonstrating leadership skills. Ability to maintain a positive work environment. Ability to work both on weekdays and on weekends. Strong organization and analytical skills. Customer-oriented individual and an outstanding problem-solver. Good time management skills. Good interpersonal and communication skill Benefit Job Benefits Training and certification sponsored by the company Career advancement Annual Leave, Sick Leave Rewards and recognition Additional Benefits: Free movie tickets Show more Show less