RESTAURANT MANAGER - CHINESE CUISINE
Mandarin Oriental
- Kuala Lumpur
- Permanent
- Full-time
- Manage the day-to-day operation of the restaurant and assist in formulating long-term strategies.
- Assist in creating a pleasant dining environment and experience for guests.
- Assume operational and financial responsibility for the restaurant includes maintaining an optimum manpower and supplies level, providing excellent services to guests, ensuring restaurant furniture and equipment are presentable.
- Recruit, train and supervise new employees of the restaurant.
- Create and maintain a pleasant working environment and foster teamwork at all times.
- Fully responsible and accountable for the outlets operating budget including Revenues, Expenses, Labour costs and profitability.
- Constantly find ways to further increase revenues without sacrificing pre-determined standards.
- Carry out staff appraisals and filter down own objectives to supervisory colleagues.
- Propose appropriate staff movements and promotions to the F&B Managers/ Director of F&B.
- Discipline staff and report all misconduct to the F&B Manager/ Director of F&B.
- Communicate guest feedback to the F&B Manager/ Director of F&B at once and through the use of the outlet's logbook.
- Ensure effective communication between the Assistant Manager and colleagues.
- Ensure that all service colleagues are briefed regularly on the hotels policies and procedures.
- Commitment to standard of the IMS system in Safety, Health, and Environment protection.
- Ensure effective implementation of the IMS policy and procedures.
- Ensure continuous training and awareness of the IMS system.
- Ensure OTP are monitored and acted upon.
- Identify areas of improvement through CPAR or suggestions.
- Degree or Diploma in Hospitality Management from leading hotel schools.
- 5 years' experience in a 4- or 5-star hotel in a similar capacity.
- Good knowledge of F&B service procedures and Chinese cuisine food production.
- Skilled in handling complaints and comments tactfully.
- Ability to communicate in both written and spoken English.
- Team player with good interpersonal and leadership skills.