Team Leader
AS White Global
- Kuala Lumpur
- Permanent
- Full-time
- Lead teams into achieving day-to-day metric goals including SLA by offering pro-active solutions through Operations Manager, and completing monthly deliverables and tasks.
- Identify and track issues, risks, and action items, provide status to Group Manager, and facilitate resolutions.
- Build capabilities of employees in the responsible group, through training and coaching with a focus on local management levels.
- Help create the culture of “One Group”, by fostering knowledge transfer and collaboration across teams in Claims, Support, and Admin Onshore, sharing and celebrating successes.
- Help design implements, and evaluates operational strategies and system development practices which support increased efficiency and effectiveness across all tasks and roles.
- Ensures adherence to the Security Policy, Zero Tolerance Policy, Client Privacy Policy, and Learning Agreement.
- Responsible for staff retention of their assigned group.
- Prepare and present Weekly/Monthly/Quarterly reviews of the assigned group.
- Other assigned tasks as required.
- Graduate of any Bachelor's degree course
- Demonstrated experience as a Team Lead in outsourcing/offshoring setup
- Strong leadership, people management, administrative, and numeracy skills
- Exceptional written and verbal English communication skills
- Team facilitation and training skills
- Highly competent in the use of Microsoft Office Suite products including intermediate to advanced skill level of MS Word and MS Excel
- Skills in complex problem solving, judgment, critical thinking and decision making.
- Must have a strong attention to detail (excellent quality of deliverables)
- Ability to be highly organized with an emphasis on accuracy and timeliness.
- Proven ability to work under pressure with a positive attitude
- High level of initiative, accountability, and self-motivation
- A diverse, inclusive, and supportive company culture.
- Competitive remuneration.
- Opportunity to collaborate and work with global clients and stakeholders.
- Medical benefits.
- Great Paid Leave entitlements.
- Team outings, travel opportunities, company parties/events, and other exciting activities.
- Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
- Industry and role-related training.
- Ongoing career opportunities.