Solution Designer (Ivalua)

• Provide Level 2 and Level 3 support for Ivalua applications, ensuring smooth operations and resolving issues related to S2C, SIM / SRM and P2P modules.
• Troubleshoot and debug Ivalua application issues, especially around approval flows and configurations, identifying root causes and applying timely solutions.
• Analyze Ivalua logs, error messages, and system behaviour to pinpoint issues, providing resolutions to minimize downtime.
• Manage and maintain authorizations and user profiles within Ivalua, ensuring compliance with security and access control policies.
• Assist in incident management, effectively identifying and resolving technical issues, and managing service requests.
• Ensure the stability and performance of the Ivalua application by proactively addressing recurring issues and system behaviour anomalies.
• Support internal and external IT audit reviews and implement improvements to comply with IT policies

• Collaborate with business stakeholders to understand new business requirements and translate them into system changes or configurations.
• Configure and modify Ivalua modules and business processes in alignment with business needs, ensuring smooth functionality.
• Create and modify integrations and EAI (Enterprise Application Integration) console to support business changes and streamline data flow between Ivalua and other systems like SAP.
• Develop analytical reports and queries using SQL, ensuring the data meets business requirements and delivers actionable insights.
• Customize Ivalua system configurations, adapting workflows, approval processes, and module settings to fit the new or changing business processes.
• Maintain a strong understanding of Ivalua's table relations, ensuring smooth data integration and consistent reporting

• Bachelor or higher degree in Computer Science or IT or related field.
• Candidates with experience in SQL, scripting (e.g. JavaScript, Groovy) and/ or ServiceNow are highly encouraged to apply for the role.
• Strong experience in configuring and handling S2C, SIM/SRM, and P2P modules, with the ability to support and customize them to meet business requirements.
• Configuration skills to configure workflows, forms, business rules, and UI elements in Ivalua.
• Relevant scripting & SQL skillsets like Ivalua scripting (VSL) to further enhance the solution.
• Integration knowledge and experience with APIs, web services that may be required when integrating Ivalua with other systems.
• Solid understanding and experience with approval flows, including troubleshooting and debugging.
• In-depth knowledge of Ivalua's standard table relations to ensure proper integration and reporting.
• Strong SQL proficiency for handling queries and creating analytical reports.
• Ability to create, configure, or modify integrations and manage the EAI console to facilitate smooth data exchange.
• Strong knowledge of Ivalua’s configurations, customizations, and the functionalities of various modules.
• Ability to analyze Ivalua logs, system behaviors, and error messages to troubleshoot and resolve issues.
• Knowledge of security and access control within Ivalua, including managing user profiles and authorizations.

Singtel