Sales Operations Specialist (Mandarin Speaking)
Novera Consultancy Sdn Bhd
- Bangsar, Kuala Lumpur
- Permanent
- Full-time
- Experience with Google Workspace or Microsoft
- Experience with Tableau, Power BI or other BI systems
- Good Math skills
- Experience with CRM systems
- Analytical mindset
- Experience with Sales Department, pipelines and workflow
- Experience with CRM Dynamics 365 or others
- English and Mandarin languages are required
- Overseeing the CRM system, ensuring that leads, clients, and partners are accurately assigned and unassigned to relevant team members in the Sales, Key Account Client, and Key Account Partners teams.
- Developing and implementing CRM processes and procedures that align with company objectives and industry best practices.
- Generating regular reports and providing analytics on the performance of the Business Development Department, including lead generation, trading volume generated, conversion rates, and client/partner retention.
- Acting as the primary point of contact for CRM system support, troubleshooting, and maintenance, coordinating with IT and other relevant departments as needed.
- Ensuring the accuracy and relevance of Tableau reports by regularly updating data, implementing quality control measures, and addressing any discrepancies or inconsistencies.
- Collaborating with the Operations Manager and other stakeholders to establish and maintain performance benchmarks and KPIs for the Business Development Department.
- Providing training and support to team members on the effective use of the CRM system, Backend, Tableau, and other tools necessary for their roles.
- Participating in the development and implementation of continuous improvement initiatives to enhance the overall efficiency and effectiveness of the Business Development Department.
- Staying up-to-date on industry trends and best practices in CRM management, analytics, and business development to ensure the company remains competitive and continues to provide exceptional service to clients/partners.
- Performing any other duties and responsibilities as assigned by the Operations Manager.
- Experience a dynamic and engaging work environment
- Competitive compensation
- Corporate laptop
- Annual leave of 14 days
- Sick leave 14 days
- Public holidays 15 days
- Opportunities for training, career growth, and skill enhancement
Maukerja