As the Property Support Officer, you will be the dedicated point of contact for Perfect Host's property owners-both individual and corporate. You'll manage the seamless onboarding journey, maintain strong owner relationships, and coordinate with internal departments to ensure timely communication, document handling, and support delivery. The role is ideal for someone who thrives on structured processes, clear communication, and hands-on support in the short-term rental industry. Key Responsibilities: Owner Relationship Management: Serve as the primary liaison for all partnered property owners. Respond to inquiries, concerns, and benefit requests promptly and professionally. Cultivate strong owner relationships through proactive engagement and trust-building. Onboarding Coordination: Guide newly signed-up clients from the inception until the unit goes live. Attend pre-inspection sessions (for Klang Valley units) alongside the Supervisor to verify unit readiness and ensure inventory meets the standards outlined in our SOPs. Coordinate the smooth submission of startup cost packages and marketing agreements with the respective divisions. Notify owners once units are live and ready to receive bookings. Handle the processing of agreements for stamped duty submission. Client Income Reports & Payment Requests: Work with the Finance and Revenue teams to prepare and issue accurate monthly income reports. Prepare and submit rental Payment Requisition (PR) forms related to rental and guaranteed returns arrangements, ensuring all necessary deductions are documented. Administrative Support & Documentation: Maintain accurate and up-to-date master listings digitally (digital records of all property owner-related documents, including agreements, inventory lists, defect reports, and key handover forms). Perform general administrative tasks: filing, scanning, and document safekeeping. Ensure data privacy and compliance with company confidentiality protocols. Perform any ad-hoc tasks delegated by the Supervisor Termination Process Handling: Manage owner-initiated termination requests. Obtain formal termination acknowledgments and coordinate the process with Operations, Finance, and other teams. Ensure unit handover documents are complete and returned post-termination. Defect Escalation & Owner Notification: Receive defect reports from the Operations team. Notify owners and obtain signed acknowledgment. Seek the Supervisor's input on potential rental deductions (if applicable), and coordinate with the Finance team to reflect the adjustment. Owner Welfare & Free-Stay Entitlements: Address owner queries regarding benefit entitlements (e.g., free stays). Ensure timely submission of benefit forms (if required) and coordinate with internal departments to process entitlements. Qualifications: Minimum of 1 year of experience in customer service or a related field Excellent communication and interpersonal skills, with the ability to build rapport with clients Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines Proficient in Microsoft Office Suite and Google Workspace (e.g., Google Drive, Docs, Sheets). Willing to travel locally for inspections (whenever necessary). Organized, detail-oriented, and capable of handling multiple tasks with minimal supervision. Excellent written and verbal communication skills in English and Bahasa Malaysia. Show more Show less