About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com Position Title: Logistics Coordinator Division / Function: AUS Logistics Government & Defence Location: Klang B-10-1 & 2, 10th Floor, North Tower (Tower B), BBT One The Towers PURPOSE OF THE JOB This role is responsible for delivering high quality customer service to support our growth and Toll's customer experience. This role is responsible for the delivery of high-quality customer service to drive customer satisfaction, customer retention and through that overall business success. Primary Duties & Responsibilities Support refugee clients, and their families to understand the service scope and case life cycle including the management of, and attendance at, critical service appointments. Provide direct, in-person support at service appointments as required, including medical examinations and airport departures. Work alongside the Logistics Coordinator as a member of the logistics team in Malaysia and support the Logistics Coordinator with host country government agency interface, specifically the Malaysian Immigration Department to facilitate and support our clients with local regulatory requirements, including the exit permit applications. Attendance at the Australian High Commission in Kuala Lumpur to take possession of IMMI Cards when the Logistics Coordinator is not available and to ensure these are safely held and distributed to assigned refugees prior to travel to Australia. Partner with suppliers and subcontractors in Malaysia to ensure the services provided are of the highest standard and in line with contractual requirements. Collaborate. communicate and coordinate with a remote team of case managers. Previous Work Experience & Qualifications Tertiary qualifications in a relevant field such as supply chain management, humanitarian logistics, business development, or leadership. Advanced use of the MS Office Suite, in particular Word, Excel and Outlook. Ability to work flexible hours recognizing that some services may be delivered outside of regular business hours (essentially Airport related activities). You will be a motivated professional, fluent in English and Malay (written and verbal) with a strong ability to form effective working relationships and to deliver high performance outcomes. Ability to speak a language/s of the refugee populations that we work with is desirable. Be a strategic thinker who is solutions focused with the ability to problem solve situations at short notice. Full Driver's License and a desire to provide exemplary support and assistance to our clients. What moves you At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical. Show more Show less