Freelance Operations & Community Engagement Associate

• Responsible for the Evaluator Experience- e.g. active recruitment, onboarding, profile verification, and database maintenance to ensure the highest quality and compliance of our Evaluator Community.
• Build meaningful relationships with our Evaluator community.
• Act as a bridge between our community of Evaluators, Trainers and Consultants, with a core client service mindset

• Responsible for timely assignment and execution of fieldwork as per the Company's standards, specific mission/client requirements and project schedule of the Business Unit Operations team
• Validate the surveys during low activity period; screen the surveys during peak time
• Communicate proactively internally and externally (if needed) with the Country Lead in program tracking, calibration, and anticipation.

• Own the Evaluator Community Experience- from their onboarding to the mission compensation and feedback
• Match and anticipate the volume of operation and ensure the Evaluator database is healthy, qualitative and sufficient to operate successful missions, respecting our rotations guidelines: you are responsible for the proactive recruitment of new Evaluators in your market, but also the maintenance of the database (updates, etc.)
• Proactively and consistently engage the Evaluators over the course of the year, maintaining positive relationships.

• Control, reporting and improvement of survey quality
• Support the whole chain of value from the selection of the Evaluator to survey screening and validation.
• Acquisition of resources: proactively and consistently train, verify and certify and qualitative base of active Evaluators to meet the current and forecasted missions in the operating area(s).
• Track Evaluator grading and set supporting (coaching, training) or rewarding measures.
• Ensure the quality of the field surveys: timely collection and electronic submission, including follow-ups.

• Support your lead and the commercial teams in your market with feasibility studies
• Report Fieldwork observations and bring Insights up to the Data Analysts and Commercial teams.
• Participate in calibration meetings with the team, providing constructive feedback internally.

• Previous experience in Retail/Project Management would be a plus.
• Handling and coordinating multiple projects with tight deadlines and have worked in a fast-paced work environment will be a great asset.

• Diploma/Bachelor's Degree in Administration, Business Management or related field.
• Fresh Graduates are welcome to apply.

• Excellent command of English is a must, both spoken and written. Additional languages will be a plus.
• People-oriented and comfortable in communicating with diverse groups of people face-to-face or virtually.
• Strong analytical thinking, meticulousness and ability to perform efficiently in a fast-paced, multi-cultural environment.
• Adaptable to changes and challenges.
• Good time management, able to multi-task and meet tight deadlines.
• Strong knowledge and passion for the luxury and premium markets and retail operations a plus
• Exceptional knowledge of MS Office, advanced proficiency in Excel, tech-savvy and comfortable in using Social Media platforms.
• Comfortable in picking up online tools.
• Ability to efficiently communicate with different teams.
• Basic negotiation, decision-making, problem-solving, influencing skills.

• Freelance position
• Fully remote, you will use your own devices (laptop and mobile phone) and can work anywhere that has a stable internet connection.
• Flexible working hours. You will just need to be reachable online during Weekdays from 9 am to 6 pm (SG Time)

CXG