About The Company Randstad is partnering with a global specialist in food packaging. They are looking for a Customer Service Manager to spearhead the team as part of their growth. About The Job Oversee and guide the customer service team in effectively and efficiently managing both internal and external sales orders from customers. Monitoring inventory levels compared to monthly sales forecasts for customers helps prevent situations of excess stock or shortages. To ensure precise customer information is maintained within the company's system's customer master database. Manage all received complaints, oversee investigations conducted by relevant parties, and provide feedback to sales or customers. Collaborate with the warehouse regarding goods returns, replacements, or credit notes. Participating in forecast reviews and assessing forecast achievements to aid in reaching sales targets and preventing shortages. skill/experience Bachelor's Degree in Supply Chain Management or equivalent. At least 5 years experience in Customer Service in the trading or packaging industry. Proven track record of effective leadership, organization & problem-solving skills. how to apply To apply online, please click on the appropriate link and only shortlisted candidates will be contacted.
