Service Delivery Associate - Kickstart

• Customer Engagement:

• Serve as the initial point of contact for service-related issues.
• Participate in regular meetings to discuss service performance.
• Customer Communication:

• Respond to customer inquiries promptly and professionally.
• Provide information about products/services and resolve concerns.
• Order Processing and Coordination:

• Act as the contact point for order processing and tracking.
• Problem Solving and Critical Thinking:

• Address and resolve customer issues, collaborating with other departments.
• Quality Assurance:

• Perform quality checks and manage Service Improvement Programs.
• Reporting and Documentation:

• Maintain customer records and analyze service delivery reports.
• Risk Management:

• Identify and escalate risks in a timely manner.

• Degree in Telecommunications, IT, or related field.
• Proficiency in English; Mandarin/Cantonese is a plus.
• Basic knowledge in (Digital, Cloud, Networking, Security) and IT transformation Strong organizational and multitasking skills.
• Detail-oriented with a focus on accuracy.
• Problem-solving and decision-making abilities.
• Familiarity with CRM software is beneficial.
• Ability to thrive in a fast-paced environment.

• Curated training and mentorship program
• Exposure to cross-functional projects
• Work with cutting edge of technology
• Competitive compensation and benefits
• Opportunities for career growth

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