Learning Shared Services Lead (Mandarin Speaking)
AstraZeneca
- Mutiara Damansara, Selangor
- Permanent
- Full-time
- Proactive and consistent in their approach to work and will drive improvement in their areas of responsibility and beyond.
- A desire to work as part of a collaborative team and play a key role in helping drive that team forward.
- The ability to prioritise their own work and that of their team to deliver the best possible customer service and ensure that the customer always comes first.
- Experience in line management and leading a successful team.
- Assisting with staff LMS training
- Work with LMS provider to remain updated on system specifications and updates
- Communicate updates and changes to the field as needed
- Provide end-user support (application support, e-learning, training support requests, and other areas as requested)
- Management of courses, creating courses, classes, curricula, certifications and enrolling users using the registration desk, individually and or batch processes (Prescriptive Rule) and creating audience type.
- Uploading various course content’s such as (SCORM, AICC, documents and Videos) into LMS, attach it to the learning event and validate it in different platform’s such as windows, Mac and Android (Mobile devices).
- Management of Job role, creating roles and assign it to the end users based on business requirement.
- Management of workspace, creating new workspace, creating workspace pages using HTML and linking the courses into the workspace and enabling access to the end users.
- Management of Pathway, Plan, Skills, Insights and Groups in Degreed platform.
- Proficient in supporting different LMS platforms like Cornerstone, Degreed, Xyleme and SuccessFactors.
- Communicate with various clients as needed in order to define requirements for a variety of training reports.
- Recommend training solutions through personal experience and feedback from the clients to improve the current structure of offerings
- Backup and troubleshoot material hosted on the LMS.
- Prepare, deliver and manage reports, recommendations, or alternatives that address existing and future issues related to LMS data
- Prepare, deliver and manage reports as requested from various business departments.
- Develop and maintain training and job aids for users (learners, instructors and business unit administrators) of the system.
- Involve or contribute in create and maintain business project process and governance documents.
- Should involve in creating the quality related documents.
- Develop/edit course interface and instructional graphics and animations that illustrate critical concepts and desired learning outcomes, to be used in eLearning courses.
- Developing contents, assessment questions, exercise considering delivery method as e- learning.
- Translates instructional concepts from storyboard into interactive graphics or animations that reinforce the concepts specified by the instructional designer. Makes recommendations on approaches that enhance the quality of the learning experience.
- Ability to resolve problems and provide support when problems occur with eLearning courses (SCORM) or other digital technologies (HTML5).
- Adhering to the quality process such as peer audit and manual testing the assets pre and post go live.
- Should contribute in creating the new quality process and documents.
- Bachelor’s degree with minimum of 6 years of related experience working within an LMS environment (Preferred: Cornerstone or Degreed or Xyleme).
- Experience in Content curation and troubleshoot on eLearning contents issues.
- Experience with all aspects of learning solution development preferred.
- Excellent communication skills in English and Mandarin (Oral and Written)
- Experience in communicating with a variety of groups of customers at different levels.
- The ability to communicate how the training program and reporting works to support the business needs.
- Build productive working relationships with the business unit you support.
- Communicate effectively and possess strong business writing skills.
- Proficiency or ability to gain proficiency in eLearning software.
- Proficiency in training curriculum development preferred
- Effective organization and time management skills
- Possess outstanding customer service skills.
- Excellent time management skills with the ability to organize and prioritize effectively.
- Strong understanding of the pharmaceutical / healthcare industry, market dynamics and major AZ business drivers
- Strong oral and written communication skills
- Ability to work independently.