E Commerce Business Development Associate ( Hybrid )
Kuala Lumpur
Training
Full-time
6 days ago
As a Business Development Executive, you will serve as a key driver of relationship growth, quality control, market insight, and product expansion. This is a multifaceted role that encompasses strategic analysis, partner engagement, and execution-underscoring the heartbeat of G2G's seller-facing operations. Key Responsibilities Relationship Management Build and nurture strong, positive relationships with G2G partners and sellers Conduct regular check-ins, engage in business reviews, and provide actionable feedback Ensure high partner satisfaction and retention while identifying opportunities for deeper collaboration Quality Control Audit seller accounts, banners, and listings to ensure compliance with G2G policies Raise quality alerts and work with sellers or internal teams to implement corrective actions Document quality issues and track remediation actions to ensure follow-through Data Analysis Clean, organize, and maintain seller and product datasets Build and manage analytical models, dashboards, and performance reports Apply excel/Sheets formulas to evaluate seller performance, conversions, and revenue trends Identify outliers or patterns and recommend improvements Market Analysis Monitor industry marketplace trends-price points, discounts, and promotions Conduct competitor benchmarking (e.g., e-wallets, gift cards, game coins) Present actionable insights to shape product strategy and promotional campaigns Issue Detection & Resolution Proactively identify product or service issues (e.g., failed delivery, chargebacks) Coordinate with CS, tech, and seller to resolve such issues swiftly Ensure issues are documented, tracked, and resolved satisfactorily Product Expansion Research emerging and trending digital goods worth adding to the platform Engage internal teams or supply partners to onboard these new SKUs Track performance of new listings and iterate for optimization Partnership Approach & Research Assess new seller segments or vertical expansion opportunities Analyze potential partner profiles, margins, demand, and operational fit Develop outreach campaigns and join pitch efforts for onboarding new sellers What We're Looking For Fresh Graduate or with internship experience in business development, marketplace operations, or account management (eCommerce, digital goods, or fintech preferred) Preference to those able to communicate and write in Mandarin Strong analytical mindset: proficient in Excel/Google Sheets (VLOOKUP, pivot tables, formulas) Excellent verbal and written communication skills in Mandarin to serve Mandarin-speaking customers, English; additional languages are a plus Detail-oriented with the ability to audit listings and ensure policy compliance Proactive, organized, and capable of handling multiple responsibilities Comfortable working cross-functionally across CS, Finance, Product, and Tech teams Show more Show less