Overview of Organization Clarisound Professional Hearing Care established since year 2001. Our five locations set the standard for hearing health care in Malaysia. Premier products combined with unparalleled service to enhance and support the quality of life of our customers. Due to the ever increasing demand for our Hearing Services, we are creating exciting new opportunities for Customer Care Consultant across the company as part of our ongoing commitment to provide a high-quality experience to our customers. Would you enjoy helping customers get the most from their experience with us Would you relish the opportunity to change lives Do you want to utilise and expand your skill to make that change If this sounds like you, we are looking to offer you the opportunity to develop your knowledge and learn the clinical skills. The aim of this role is to support the needs of our customers to ensure they experience the best from their hearing aids. We are looking for proactive, enthusiastic and passionate people to join us in bringing smiles to our client's faces. We change people's live through our work - maybe we can change yours too! Responsibilities Performing diagnostic hearing assessments, developing and implementing individualized aural rehabilitation programs including discussion of communication tactics and strategies, prescription, fitting and evaluation of hearing devices to our clients. Dealing with customer enquiries Act as a Clarisound ambassador by modelling and displaying our values at every customer touchpoint. Proactively identify opportunities to introduce products & services to improve the customer's quality of life Proactively maintain an up to date knowledge of all products & services Ensure all daily transactions, administrative tasks and other duties are carried out in accordance with current company standard operating procedures Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities Qualification At least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Audiology Experience with Microsoft applications. Previous experience in a customer service or specialising in retail sales or equivalent. Full training is provided Skills Demonstrate the ability to provide customers with an exceptional service experience Demonstrate a passion to work in a high achievement outcome driven team Ability to engage customers in conversations that build an understanding of their needs. Ability to clearly articulate the benefits of products and services Proven ability to gather information utilising available technology and resources A passionate and skilled communicator. Other attributes Ability to work with minimal direct supervision Well-developed verbal and written communication skills Passionate about exceeding personal and team business targets Able to build trust and show integrity by being genuine, talking straight and keeping promises. Be courageous by being accountable, proactive and innovative. Show care by listening carefully, seeking feedback and being community minded. Ability to solve problems by being collaborative, creative and analytical. Demonstrate fairness by treating people with dignity and taking a balanced view of circumstances. Contribute to a vibrant environment by being energetic, enthusiastic and engaged in everything you do. Ability to adapt in a changing environment Ability to communicate in English & Bahasa Malaysia. Chinese and other dialects is an added advantages. Location Penang Kuala Lumpur
foundit