F&B Operation Manager
Hunters International
- Kuala Lumpur
- RM 6,000-9,000 per month
- Permanent
- Full-time
- To manage, plan and coordinate all outlet sales and profitability.
- Developing and implementing operational policies and procedures to ensure efficient and effective operations.
- Improving systems, processes, and best practices.
- Managing day-to-day operations as well as the operations team and operations department.
- Ensuring that organizational processes remain legally compliant with regulations and standards.
- Maintaining and enforcing health and safety guidelines.
- Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance.
- Managing budgets, forecasting, and allocating resources to help meet business and strategic goals.
- Performing quality assurance controls to ensure the companys products and services meet customer expectations and monitoring production KPIs and metrics.
- Developing ways to increase the quality of customer service and increase customer satisfaction.
- Analysing data and trends to identify opportunities for process improvement and cost savings.
- Optimizing workflows and processes to save time and money.
- Overseeing staffing plans and supervising, hiring, and training new employees.
- Reporting on operational efficiency and quality standards.
- Using strong communication skills to foster a culture of innovation and productivity in the workplace.
- Keeping up to date with industry trends and best practices.
- Incorporating new technologies, operating systems, and business processes when necessary.
- Maintaining service operations with the goal of ensuring sustainability across business operations.
- At least 5 years of working experience in similar position, preferably in Food and Beverage or Hospitality industry.
- Strong command of written and spoken English and Bahasa Malaysia language.
- Communication skill
- Interpersonal skill
- Organizational skill
- Nicole Yap | +6012 212 5285 (Whatsapp) | nicole.yap@hunters-in.com