Global Account Manager

Coda Payments

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 20 days ago
What We DoCoda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we're trusted by 300+ publishers-including Activision, Bigo, Electronic Arts, Moonton, and Riot Games-to grow their revenue and audiences worldwide.Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers' websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia's NextGenTech 30 (2024), a payments leader on Fortune's Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).For more on how Coda helps publishers grow faster and smarter, visit .Are you a natural relationship builder who thrives on helping businesses succeed? Do you love taking ownership, solving problems, and seeing your clients grow? If you are ready to make an impact on a global scale, this is your chance.We are looking for a proactive, detail-driven, and commercially savvy Account Manager to join our fast-growing SMB Sales team. You'll be the key driver ensuring our new publishers around the world have a seamless onboarding journey, from the moment they're verified to launching their very first transactions (TPV) with us. Once they are up and running, you will become their trusted advisor, managing a portfolio of SMB emerging clients, unlocking growth opportunities, and helping them get the most out of our payment solutions.You will not just manage accounts, you will have the opportunity to work with a global network of small-to-medium publishers to shape their growth stories. You will work cross-functionally, bring ideas to life, and see your strategies directly influence revenue and client satisfaction.Responsibilities:
  • Launch New Publishers - Be the first point of contact for new publishers, guiding them through setup, integration, testing, and a smooth go-live. Troubleshoot proactively and remove roadblocks so their journey starts without a hitch.
  • Manage & Grow SMB Clients - Build strong, lasting partnerships by truly understanding each client's business model and goals. Drive engagement, boost retention, and uncover upsell opportunities with tailored solutions that deliver measurable impact.
  • Drive Portfolio Growth - Spot opportunities for feature adoption, product expansion, and cross-sell. Keep a close eye on account health, address risks early, and share market insights with internal teams to shape our product roadmap.
  • Enhance Internal Processes - Keep CRM (HubSpot) and tracking tools accurate and up-to-date. Partner with Customer Support, Tech, and Product teams to streamline operations, ensuring smooth client handoffs and seamless service. Contribute to pipeline reviews, growth discussions, and team strategy sessions.
Requirements:
  • At least 2 years of experience working in Account Management, Customer Success, or Sales in the payment, e-commerce of Saas Industry.
  • Strong understanding of onboarding and the customer lifecycle.
  • A proactive, customer-first mindset with top-notch communication skills.
  • Problem-solver who thrives in a fast-paced, multi-account environment.
  • Comfortable using CRMs like HubSpot.
  • Able to work independently while collaborating with global teams.
  • Familiarity with onboarding KPIs like Time-to-First TPV or Churn Rate.
  • Experience working with small businesses or publishers globally.
Working at CodaWith Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda's growth, and make a lasting impact.If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!Our Perks*Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!Customized Benefits: Tailor your benefits with our flexible plan.Growth Opportunities: Unlock your potential through clear progression paths.Skill Development: Access training resources to fuel your personal and professional growth.Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.Benefits are reviewed and updated on a yearly basisWe are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

Coda Payments