Risk Ops Analyst
Grab
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Ensure compliance with KYC/KYB requirements by performing customer due diligence and maintaining accurate records.
- Managing KYC related escalations for the MY & SG regions.
- Perform Merchant investigations utilizing consumer behavior trends and identifying risk/fraud trends.
- Stay up to date with the latest industry trends, emerging risks, and regulatory requirements to enhance risk management practices
- Manage end-to-end chargeback processes, including reviewing, investigating, and resolving chargeback claims in compliance with industry regulations and company policies.
- Ensure accurate and thorough documentation of chargeback cases, maintaining detailed records of investigations and decisions.
- Provide insights to management regarding areas for improvement in fraud prevention and chargeback reduction.
- Communicate with customers to gather additional information, explain chargeback decisions, and address inquiries in a professional and customer-centric manner.
- Provide support and guidance to customers on chargeback-related matters.
- Investigate suspicious activities, conduct root cause analysis, and implement remedial actions for fraud incidents.
- Prepare accurate reports on risk assessment findings, fraud incidents, and mitigation actions
- Perform risk assessments to identify potential vulnerabilities and opportunities for improvement in our operations.
- Collaborate with cross-functional teams to improve risk management policies and procedures.
- Monitor and analyze transactional data to detect and prevent fraudulent activities and AML violations.
- Assist in developing and delivering training programs to educate employees on risk awareness, fraud prevention, and compliance.
- You have Heart, Hunger, Honour and Humility
- You are experienced in risk operations, fraud detection, chargeback management, KYC/KYB compliance, AML monitoring, or related areas.
- Familiar with fraud prevention tools, technologies, chargeback processes, KYC/KYB compliance requirements, and AML monitoring systems.
- You have strong analytical skills with the ability to interpret complex data and identify patterns.
- You have outstanding interpersonal and communication skills for effective collaboration with cross-functional teams.
- You showcase excellent problem-solving skills and meticulous attention to detail.
- You have the ability to work independently and manage multiple priorities in a fast-paced environment.
- You have strong knowledge of risk management principles, methodologies, best practices, relevant regulatory requirements (e.g., KYC, AML) and compliance frameworks.
- You have strong Microsoft Excel and SQL skills.
- Flexible for working various shifts.
- Programming languages (HTML, CSS, JavaScript, VB Script) to drive process automation would be an added advantage