Job Description Our client is a well-renowned retail chain company in Malaysia. In order to support rapid and aggressive expansion, our client is looking for a talented and dynamic professional to join them as the Head of Operations. Job Responsibilities Lead the charge in driving our company's success by setting ambitious goals, overseeing service managers, and optimizing the entire automotive service and maintenance operation process. Take the driver's seat in managing the launch of new service centres, from conception to execution, while ensuring compliance with all government regulations and licenses, and maintaining the reputation and stability of each centre. Power up our daily operations by monitoring and ensuring efficiency across all assigned service centres, leaving no room for subpar performance. Channel your passion for service excellence as you implement revenue-generating initiatives, ensuring the achievement of weekly, monthly, and annual service targets that exceed expectations. Dive into the dynamic world of market research to discover and propose cutting-edge marketing and service enhancement strategies, underpinned by insightful analyses of customer preferences, industry trends, and competitor landscapes. Master the art of inventory management and stock accuracy, optimizing service efficiency and preserving parts integrity, all while collaborating seamlessly with our dedicated logistics team. Demonstrate your profound expertise in retail service operations, logistics, service centre layout, visual presentation, and quality assurance, staying at the forefront of industry best practices and trends. Uphold a culture of exceptional customer service and ensure strict adherence to health and safety policies within all our service centres, creating an outstanding experience for our valued clients. Foster a high-performing team of results-driven individuals through hiring, training, development, and succession planning, nurturing a workforce that consistently surpasses expectations. Elevate our brand image by flawlessly executing and maintaining all Visual Directives, ensuring that the visual presentation of our service centres consistently meets or exceeds industry standards. Job Requirements Showcase an impressive track record in successfully managing multi-store operations, illustrating your ability to lead and inspire. With a focus on results, demonstrate a proven ability to achieve and exceed challenging service targets, making you a prominent figure in the automotive service industry. Embrace the thrill of travel as you visit different service centres, ensuring your influence is felt across our entire network. Exhibit strong leadership skills, setting operational targets and skilfully managing day-to-day operations to deliver seamless excellence. Display your wealth of retail operations experience, including Service Management, Parts Display, Inventory Management, Staff Training, and Quality Assurance, elevating our performance to new heights. Embrace a flexible schedule, including weekends and public holidays, showcasing your unwavering dedication to our company's success. Prove your mettle with demonstrated managerial experience and impeccable leadership skills that ignite enthusiasm within your team. Excel in communication and interpersonal finesse, effectively engaging with teams, senior management, suppliers, and stakeholders, fostering a unified and collaborative environment. Master the art of relationship-building to ensure harmonious operations across all service centres, with a focus on seamless teamwork. Showcase your problem-solving prowess, organizational genius, and leadership abilities, elevating you to the pinnacle of automotive service excellence. Reporting To General Manager/ Executive Director For more information or confidential consultation, please do not hesitate to contact Nikki at +6012-7732998 or at [HIDDEN TEXT] We thank you for applying with us in advance but only short listed candidates will be notified. For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.