Customer Service Representative - Mandarin - Johor
- Iskandar Puteri, Johor
- Permanent
- Full-time
- Proficiency in Mandarin (spoken and written) and English.
- Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
- Strong communication and problem-solving skills.
- Ability to handle multiple tasks and work under pressure.
- Flexibility to work on rotational shifts, including weekends and public holidays.
- Based in Johor or willing to relocate.
- Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
- Provide accurate information, solutions, and assistance to customers.
- Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
- Document customer interactions and update records in the system.
- Escalate complex issues to the relevant teams when necessary.
- Work closely with team members and supervisors to achieve performance targets and service level agreements.
- Maintain a positive and customer-first attitude at all times.
- Competitive salary and benefits package.
- Paid training and career development opportunities.
- A supportive and diverse work environment.
- Opportunities to grow within the company.
- Staff Activities
- Accommodation Provided
- Training Provided
- Allowance Provided
- 5 Working Days
Maukerja