Shangri-La, Kuala LumpurBe part of our Shangri-La familyShangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.Responsibilities
Lead and manage the daily operations of the Laundry Department, ensuring high-quality cleaning standards for guest laundry, linens, and uniforms.
Implement preventive maintenance, hygiene, and safety procedures for laundry equipment and chemical usage.
Manage budgets, cost control, and inventory of linen, chemicals, and operating supplies.
Train, develop, and motivate team members to deliver consistent service in line with Shangri-La standards.
Ensure compliance with hotel policies, safety guidelines, and hygiene standards at all times.
Collaborate with Housekeeping, F&B, Health Club, and other departments to meet operational needs.
Monitor guest satisfaction and handle complaints related to laundry services promptly and professionally.
Drive continuous improvement and maintain high standards of productivity, efficiency, and guest service.
Requirements
Minimum 5 years of experience in hotel laundry operations, with at least 2 years in a managerial capacity.
Diploma in Hotel Management, Technical School, or equivalent professional training.
Strong leadership, organizational, and problem-solving skills.
Proficient in English; knowledge of additional languages is an advantage.
Good health, professional appearance, and articulate communication skills.
Computer literate with knowledge of textile care, laundry equipment, and chemical usage.
Energetic, service-oriented, and able to work under pressure in a fast-paced environment.
