Job Responsibility Perform order fulfilment by entering sales (SO) into the system. Daily checking of outstanding sales order in the system and ensure order fulfilment is completed within stipulated timeframe. Liaise with Sales Team and warehouse on customers orders and delivery status. Check lead-time, expedite deliveries by warehouse and update system in a timely manner. Assist sales team in any ad hoc sales operation tasks such as ad hoc sales order, transportation handling, stock return, etc. Support sales & marketing team to handle all works related to order fulfilment. Receive sales lead via phone or email and channel IT to sales team to perform sales activities. Respond to customer s complaint from email or phone as Level 1 and pass to QA team or relevant team to revert to customers. Cover operation duties (such as invoicing and relevant administrative duties) when shorthand due to unforeseen circumstances. Recording & accuracy of data kept for KPI reporting. Job Requirements Diploma Holders in any discipline Fresh Graduates or with relevant working experience is encouraged to apply Fast worker, able set priorities according to the various order processing deadlines during the day Comfortable working in a high volume and fast pace environment Meticulous, organized and able to multi-task Proficient in MS Office (especially MS Excel & Word) Service-oriented, good telephone etiquette and customer service skills Job Benifits Normal working hour Inpatient & Outpatient Benefit Yearly dental subsidy Staff Welfare on Marriage / Childbirth / Bevearement Staff discount on all subsidiary products i.e Beacon Mart, Radiant Code & Etc