Junior Customer Success Manager (Entry-Level Role for Fresh Graduates)
Kuala Lumpur
Permanent
Full-time
29 days ago
About the Role As a Customer Success & Solutions Consultant, you'll play an integral role throughout the entire customer lifecycle - from early solutioning and onboarding, to project delivery, and long-term account success. This is a client-facing role that blends elements of presales, solution delivery, and customer success . You&aposll work closely with internal teams and enterprise clients to ensure a seamless experience, delivering real impact with our AI-driven solutions. This role is open to both fresh graduates with strong communication and problem-solving skills, as well as professionals with relevant experience in account management, presales, or project delivery. Comprehensive training and mentorship will be provided to equip you for success. Key Responsibilities Presales & Solution Scoping Support solution architects and sales in understanding client needs and drafting solution proposals. Attend client meetings and help prepare presentation materials and demos. Assist in preparing business cases, responding to RFPs/RFIs, and client onboarding materials. Project Delivery & Onboarding Organise, plan, and execute the onboarding of new clients, ensuring a smooth and timely project go-live. Coordinate with internal stakeholders (R&D & CX team) to meet delivery timelines and quality benchmarks. Manage change requests and lead incident resolution, aligning with service-level agreements (SLAs). Customer Success & Account Growth Conduct regular client engagements such as QBRs, training sessions, and roadmap planning. Monitor product adoption metrics and usage trends; identify at-risk accounts and proactively act to reduce churn. Lead solution optimization initiatives by identifying gaps and forming cross-functional task forces to improve performance. Understand client needs and recommend upsell opportunities that align with their growth stage and business model. Key Requirements Fresh graduates are welcome to apply. Candidates with relevant internships, project experience, or strong interest in enterprise technology will be prioritised. Degree in Business, Technology, Communications, or a related field. For experienced applicants: 1-2 years in customer-facing roles such as consulting, account management, or pre-sales. Strong communication and interpersonal skills; ability to engage C- and D-level stakeholders. Fluency in English & local language (Bahasa Indonesia/Melayu) is required. Competency in spoken and written Mandarin would be a strong advantage. Capabilities & Personality Fit Clear, confident communicator with a collaborative and empathetic mindset. Proactive problem-solver with a strong sense of ownership and follow-through. Able to analyse data to spot trends and make evidence-based decisions. Adaptable and thrives in a fast-paced, high-growth environment. Organised and efficient with excellent time management skills. Why Join Us Exposure to diverse projects across fintech, martech, and enterprise AI domains. Direct client-facing experience from day one with hands-on support. Opportunities for cross-functional collaboration with Product, R&D, and Commercial teams. Structured onboarding and career development to help you grow into a future Solutions Leader or Strategic CSM . Show more Show less