Customer Success Specialist (Taiwainese Native)

JobScoper

  • George Town, Pulau Pinang
  • Permanent
  • Full-time
  • 30 days ago
MohonKelayakan
  • Taiwanese Native.
  • Can speak in Mandarin and English.
  • Have the experience in Customer Service in call center.
  • Willing to relocate work in George Town, Pulau Pinang.
  • Willing work in Rotational Shift.
Tanggungjawab
  • Customer Support & Issue Resolution: Respond promptly to inquiries from Taiwanese customers via calls, emails, or chat.
  • Account Management: Maintain accurate records of customer interactions using CRM systems.
  • Resolve complaints efficiently, ensuring customer satisfaction and brand loyalty.
  • Follow up on unresolved issues or pending requests in a timely manner.
  • Compliance & Quality Assurance: Follow company and client-specific guidelines, especially for regulated products.
Manfaat
  • Provided training.
  • Provided language allowance.
  • Provided housing allowance.
  • 5 working days.
  • Annual leave/Medical leave.
KemahiranCustomer Relationship Management Communication Skills (Written and Verbal) Problem-Solving Time Management Customer Service Active Listening PatiencePeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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