Senior IT Operations Engineer

• Lead full lifecycle project management of IT and digital transformation initiatives across APAC and global regions.
• Prepare business cases, proposals, and reports for senior leadership and global stakeholders.
• Deliver projects on time and within budget through structured methodologies (e.g. Agile, PMP, PRINCE2).

• Manage day-to-day operations of a global IT Shared Services Centre supporting over 2,000+ users in 30+ locations.
• Oversee IT asset management, governance controls, resource allocation, KPI/SLA compliance, and performance tracking.
• Establish and refine operating frameworks, SOPs, and escalation procedures to drive service quality and resilience.
• Lead teams of engineers and analysts; ensure high service availability and rapid incident resolution.
• Run a 24/7 IT Shared Services Hub with 99.90% uptime using SRE principles (SLIs/SLOs, incident postmortems).
• Replace manual workflows with Python/RPA scripts, Terraform, or chatbots (e.g., Slackbot for access requests).
• Asset lifecycle management (Manage tangible and intangible full lifecycle asset management, ServiceNow or similar product).
• Lead a team handling Mac/Windows/Linux fleets, AV systems, and office networks (Wi-Fi, IOT devices).
• Lead IT portions of audits and automate compliance evidence collection, Enforce SOC2/ISO27001 controls (device encryption, SSO, endpoint detection).

• Support financial planning including cost projection and optimization, P&L alignment, and vendor contract management.
• Align financial planning with strategic IT goals to maximize return on investment and drive cost efficiency.

• Drive operational excellence through process standardization, automation, and Lean improvements.
• Collaborate with regional stakeholders to identify pain points, improvement opportunities, and automation potential.
• Monitor and enhance customer experience metrics, ensuring user satisfaction and service quality.

• Coach and mentor a team of 10+ IT operation specialists; overseeing performance reviews, skills assessments, training, and career development planning for team members.
• Foster a culture of accountability, agility, and high performance across the operations and project teams.

• Bachelor’s degree in IT, Engineering, Business, or a related field.
• Minimum 7 years of experience in IT project and operations management, ideally within shared services or MNC environments.
• Proven experience in P&L ownership, cost management, cost optimization, and strategic vendor engagement.

• Hands-on experience in IT asset management, data analytics, process digitalization, and automation.
• Proficient in project and ticket management tools such as Jira, Confluence, and ServiceNow.
• Strong grasp of ITIL, Agile/Scrum/Lean methodologies, and project governance frameworks (e.g., PMP, PRINCE2).

• Bilingual proficiency in English and Chinese (spoken and written) to interact with stakeholders in China HQ and other regions; familiarity with APAC cultural practices is a plus.
• Ability to thrive in fast-paced, high-growth environments, particularly in the internet or technology industry.

Tencent