Company Overview Leveraging over 100 years' of experience, TVS Supply Chain Solutions (SCS) draw on our deep Asian heritage and expertise to unlock innovative supply chain solutions for our evolving world. Where some see complexity, we see opportunity. We innovate and deliver at pace. Job Overview We are seeking an experienced and motivated Head of Contract Logistics to lead our contract logistics operations in the Singapore-Malaysia Cluster. The role will be responsible for leading, developing, and optimizing the Contract Logistics business across Singapore and Malaysia. This role will drive business growth, profitability, operational excellence and strategic customer management, while ensuring compliance with corporate standards, local regulations, and industry best practices. The position will be based at Jalan SS 16/1, Ss 16 47500 Subang Jaya Selangor, Malaysia Key Responsibilities Define and execute the cluster strategy for Contract Logistics, aligned with regional and global objectives Lead tender management and new business implementation, expansion and renewal of existing customer contracts Drive revenue growth and profitability through effective pricing, cost control and service differentiation Operational Excellence Ensure efficient, safe, and compliant warehouse and distribution operations across both countries Implement lean processes, automation, and digital solutions to improve productivity, quality, and cost efficiency Ensure sustainable facilities management in collaboration with external and internal stakeholders to meet operational requirements Oversee performance metrics (KPIs, SLAs) and continuous improvement programs to exceed customer expectations Customer & Stakeholder Management Act as senior point of contact for strategic customers in the cluster, fostering long-term relationships Collaborate with cross-functional teams to deliver seamless logistics solutions Ensure smooth onboarding and operational transition for new business wins Financial & Budgetary Control Manage annual budgets for the cluster's Contract Logistics operations Drive cost control, productivity improvement and margin enhancement initiatives Provide accurate forecasts and financial performance reporting to the management People & Talent Management Lead, mentor and develop operational program leaders and their teams Foster a high-performance, safety-first culture across all facilities Ensure succession planning, capability building and retention of key talent Compliance & Governance Ensure all operations comply with corporate policies, safety regulations and industry standards Lead risk management initiatives, including business continuity planning and customer contractual compliance Qualifications At least 12 years of experience in Contract Logistics, with at least 5 years in a senior leadership role Proven track record in managing multi-country operations, preferably in Singapore and Malaysia Strong commercial acumen, with experience in tender management, solution design, pricing and business development Familiarity with warehouse automation, WMS/TMS platforms and digital transformation in logistics Demonstrated success in multi-site facilities oversight, operational efficiency and implementing process improvements Excellent stakeholder management, negotiation, and communication skills Show more Show less